Customer Care Analysts

Location

Bogotá, Distrito Capital, Colombia

Job Summary

DePuy Synthes is recruiting for a Customer Care Analyst, located in Bogota, Colombia. The Customer Care Analyst plays a critical role in supporting customers by ensuring accurate, timely, and compliant coordination of field service activities.

Key Responsibilities

• Serve as the primary point of contact for customer service inquiries related to field service and commercial support activities.
• Coordinate and schedule field service requests, ensuring timely assignment and follow‑up with Field Service Engineers.
• Process service orders, contracts, and related documentation accurately within internal systems.
• Monitor service performance, order status, and resolution timelines, proactively addressing issues or delays.
• Collaborate with Commercial, Supply Chain, and Finance teams to support invoicing, contract compliance, and customer billing i...