Customer Care Analysts

Job Overview

DePuy Synthes is recruiting for a Customer Care Analyst, located in Bogotá, Colombia. The Customer Care Analyst supports DePuy Synthes customers by ensuring accurate, timely, and compliant coordination of field service activities. This role partners closely with Field Service Engineers, Commercial teams, and internal operations to manage service requests, contracts, and customer communications.

Key Responsibilities

• Serve as the primary point of contact for customer service inquiries related to field service and commercial support activities.
• Coordinate and schedule field service requests, ensuring timely assignment and follow‑up with Field Service Engineers.
• Process service orders, service contracts, and related documentation accurately within internal systems.
• Monitor service performance, order status, and resolution timelines, proactively addressing issues or delays.
• Collaborate with Commercial, Supp...