Customer Care Agent (Barcelona)

About the Role

We are looking for experienced, hands‑on Customer Care Agent passionate about people and about making an impact. The Customer Care team is one of the foundations of our company's success and growth. You will work with B2B customers and be part of a strategic team at TravelPerk. You will have a direct impact on our growth and customer retention. You will act proactively and address our clients' needs at any stage of their travels, ensuring high customer satisfaction and maintaining relationships at a 7 Star satisfaction standard.

Note: Working hours for this role will be mostly during weekdays mornings and afternoons.

What you will do

• Support our B2B customers in their Business Travels
• Liaise with suppliers and partners to resolve booking issues
• Keep high satisfaction standards and exceed customer expectations when managing bookings, queries and requests
• Address, preempt, and solve probl...