Opportunity Description
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Position Summary:
Provide basic customer service and promote sales growth through specific inside sales activities, account management and value-added services for the geographical location for which CSR is assigned.May have limited authority to offer discounts to resolve inquiries regarding damaged, late or incorrect shipments of company products. Uses computer software to check order information, determine availability of products and provide a quote. Refers unusual or complex problems toCCAII, SME or Supervisor for resolution.
Major Responsibilities:
Primary customer contact through verbal and/or written methods; Handle faxed, emailed,chatand verbal order entry with a high level of accuracy and efficiency;
Process phone and written inquiries for information on produc...
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