Opportunity Description
PURPOSE OF POSITION:
Lead the definition and delivery of the CRM product vision and roadmap, equipping frontline teams with integrated systems, reliable data, and optimized workflows to support a unified customer experience. Collaborate closely with frontline leaders and cross‑functional partners to translate customer and business needs into actionable strategies across all touchpoints.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Vision, Strategy & Roadmap
+ Define and own the business vision, strategic priorities, and multi‑quarter roadmap for CRM tooling.
+ Lead strategic tradeoffs and prioritization decisions across competing frontline and enterprise needs.
+ Anticipate future business, customer, and operational needs and proactively evolve the CRM roadmap.
+ Act as the accountable product owner for CRM direction across Sales, Service, Contact Center, and Retail.
Lead the definition and delivery of the CRM product vision and roadmap, equipping frontline teams with integrated systems, reliable data, and optimized workflows to support a unified customer experience. Collaborate closely with frontline leaders and cross‑functional partners to translate customer and business needs into actionable strategies across all touchpoints.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Vision, Strategy & Roadmap
+ Define and own the business vision, strategic priorities, and multi‑quarter roadmap for CRM tooling.
+ Lead strategic tradeoffs and prioritization decisions across competing frontline and enterprise needs.
+ Anticipate future business, customer, and operational needs and proactively evolve the CRM roadmap.
+ Act as the accountable product owner for CRM direction across Sales, Service, Contact Center, and Retail.
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