Css Training Specialist At Fedex Montreal

Elevate customer service training with FedEx as a CSS Training Specialist. Focus on designing and implementing impactful training programs to enhance customer service delivery and application performance. As a key member of the Learning and Development team, you will lead the Customer Service Support Team in creating, analyzing, and evaluating training programs. Enhance performance solutions and mentor aspiring training professionals. Your expertise will support FedEx’s commitment to exceptional service through continuous training and development.

Key Responsibilities

• Lead analysis of Customer Service desktop applications
• Update web-based training materials and resources
• Mentor and guide training personnel in customer service

Requirements

• College diploma or equivalent
• Minimum 3 years of business experience
• 2 years of training or facilitation experience
• Advanced skills in Excel, Word, and...