Opportunity Description
Descripción y detalle de las actividades
- Receive, review, and follow up on credit or adjustment requests resulting from discrepancies in orders, deliveries, returns, pricing differences, or product quality issues.
- Validate claims with the corresponding departments (production, quality, logistics, sales) to identify root causes.
- Enter credit/debit notes or adjustments into the system, ensuring complete documentation and traceability.
- Monitor customer accounts to verify that credits and adjustments are reflected correctly.
- Support in resolving claims related to incomplete deliveries, nonconforming products, or billing errors.
- Participate in follow-up meetings with key departments (sales, logistics, finance, quality) to improve processes and prevent recurring issues.
Experiencia y requisitos
Experience
- 1 to 2 years in similar roles within a maquiladora or industrial environment, preferabl...
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