Crane Service Manager in Surrey

Join Nors Construction Equipment ST as a Crane Service Manager in Surrey. Drive customer satisfaction and oversee the operations of a dynamic service department with top mobile crane brands.
In this full-time role, you will lead the Crane Service Department, ensuring exceptional customer experiences while managing KPIs and operational metrics. You will be the primary customer liaison, ensuring effective technician utilization and adhering to health and safety standards. Your leadership will foster a skilled and customer-focused team dedicated to service excellence.
Key Responsibilities:
• Manage all service department activities for safety and efficiency
• Liaise with customers to assess and diagnose service needs
• Conduct toolbox meetings to uphold health and safety standards
• Recommend staffing actions including hiring and training
• Organize and maintain workshop tools and service trucks
Requirements:
• Certified journey person technician status required...