Coordinator, Store Implementations & IT Support

Job Description

The Coordinator, Store Implementations & Support is responsible for IT tasks that include: Store Changes, Closings and Net New builds, Store MACs, Store Cabling and Equipment Support and assisting senior team members when required.

Key Deliverables

• Customer Satisfaction: Provide outstanding services and support to our customers to ensure a joyful experience every time. Measurement: 100%
• Incident tickets: All Cherwell tickets must be acknowledged and resolved within the set SLA. Measurement: 95%
• Support retail store IT initiatives within budget and schedule

Key Accountabilities

Functional

• Responsible for IT tasks related to store renovations, store relocations, store closures, store MACs and other retail initiatives/projects within budget and schedule:
  • Procure all IT store equipment required
  • Assis...