Coordinator - Customer Engagement

Main Objective of Role

To deliver an exceptional customer experience across all digital channels for flydubai passengers actively engaging with customers, premium special assistance customers, media and service providers through digital channels and traditional email and telephone communication to address and resolve issues promptly, while also pushing the boundaries of customer care through meaningful engagement, sharing relevant information and fostering positive interactions within customer communities.

Key Responsibilities

• Respond to interactions and engagements with customers and third parties in real time in the digital customer communications channels.
• Act as a liaison across all digital channels, participating in conversations, answering questions, and offering solutions to resolve customer complaints and enquiries.
• Ensure the flydubai brand is represented in interactions and engagements with customers, replying in a clear, ...