Contract Complaints & Resolutions Officer

Join Ontario College of Pharmacists as a Complaints & Resolutions Officer, managing complaint resolutions in a hybrid environment. Leverage your case management and analytical skills to resolve issues efficiently.
This 9-month contract requires you to manage incoming complaints while adhering to procedural fairness. You will investigate cases, implement resolutions, and collaborate across divisions. Your excellent communication skills will help you engage effectively with stakeholders and defuse challenging situations.
Key Responsibilities:
• Conduct calls for initial complaint clarification
• Implement early resolutions for suitable cases
• Analyze documents for investigative purposes
• Create and document investigation plans
• Attend ICRC meetings and participate as required
Requirements:
• 2-3 years’ experience in an investigative setting
• Strong understanding of pharmacy regulations
• Proven case and time management skills
• Discretion in handli...