Continuous Improvement Lead - Hybrid

What You Will Do

• Analyze end-to-end Technical Service processes to identify inefficiencies and pinpoint root causes using Lean, Six Sigma, DMAIC, and process mapping methodologies
• Lead and execute process improvement initiatives that reduce administrative time, increase efficiency, and elevate service quality
• Partner with Technical Service, Customer Experience, Operations IBP, Operational Insights, Quality, and Commercial stakeholders to build consensus and prioritize initiatives based on business impact and feasibility
• Manage stakeholder communication, training, and change adoption to ensure improvement initiatives are successfully implemented and sustained
• Establish performance baselines and track improvements over time to confirm benefit realization
• Define KPIs and metrics, analyze operational data, and quantify the financial and operational impact of improvement initiatives
• Build and maintain reporting dashbo...