Contact Centre Representative (Credit Counsellor, Client Account Management)

We at CIBC are looking for a Credit Counsellor to join our Client Account Management Department. The role involves connecting with clients who own a variety of CIBC products, discussing repayment options, and working to resolve outstanding debts.

What You'll Be Doing

You’ll assess client profiles, ask relevant questions to understand payment challenges, ensure clients are aware of contract terms, and offer solutions to prevent further delinquencies. You will respond to incoming calls or make outbound calls, maintaining ownership of each interaction in a friendly, empathetic, courteous, and professional manner.

How You'll Succeed

• Client engagement – Speak with clients to understand priorities, advise on solutions, and provide a forward‑looking financial plan.
• Problem solving – Obtain required information and use resources to identify and resolve client needs.
• Performance metrics – Thrive in an environment that rewards p...