Opportunity Description
NeuraFlash, Part of Accenture, is redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. We empower organizations to stay ahead in an ever‑evolving digital landscape with cutting‑edge, tailored strategies, including generative AI and AI agents.
Key Responsibilities
Practice Leadership & Team Development
- Lead and grow a team of contact center architects, developers, and consultants focused on Amazon Connect implementations and transformations.
- Recruit, interview, and onboard experienced contact center professionals, with relevant experience building and migrating IVR/IVA applications on Twilio, Genesy...
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