Opportunity Description
Full Time
Alexandria, VA, US
Clemson, SC, US
Oklahoma City, OK, US
Raleigh, NC, US
Position Summary
The Contact Center Supervisor is responsible for overall project management of complex, multi-task contact center operations supporting high-volume inquiries from the general public across multiple communication channels. The UCC Supervisor ensures service quality, workforce management, operational efficiency, SLA compliance, and continuous service improvement within a structured federal IT environment. UCC Supervisor to oversee public-facing contact center operations supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (SDOD).
Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance.
Duties & Responsibilities
+ Responsible for overall project management of complex, multi-task IT contact center operations.
Alexandria, VA, US
Clemson, SC, US
Oklahoma City, OK, US
Raleigh, NC, US
Position Summary
The Contact Center Supervisor is responsible for overall project management of complex, multi-task contact center operations supporting high-volume inquiries from the general public across multiple communication channels. The UCC Supervisor ensures service quality, workforce management, operational efficiency, SLA compliance, and continuous service improvement within a structured federal IT environment. UCC Supervisor to oversee public-facing contact center operations supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (SDOD).
Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance.
Duties & Responsibilities
+ Responsible for overall project management of complex, multi-task IT contact center operations.
Interested in this opportunity? Apply now through Expertini.
Apply for this Position