Contact Center Solutions Analyst - Intact

Join Intact as an IT Technical Advisor focused on Contact Center Solutions, responsible for Genesys and telephony configurations in a hybrid work environment. Optimize customer service and systems efficiency every day.
This role requires managing contact center systems, including configuration and support of tools like Genesys Cloud. You will collaborate with fellow departments and contribute to training and documentation, ensuring seamless operations and high-performance standards. Candidates with a university degree or equivalent experience in contact center solutions are encouraged to apply.
Key Responsibilities:
• Manage and configure contact center technologies
• Provide technical support to agents and users
• Foster collaborative relationships across departments
• Create documentation to improve user efficiency
• Participate in training for team members
Requirements:
• University degree or relevant diploma
• Minimum 1 year in contact center solutions...