Contact Center Representative - MBNA Customer Service Specialist
The Toronto-Dominion Bank (Canada)
Opportunity Description
Description
:Job Details
WhatYou’llDo
As the voice of TD,you’llbe passionate aboutunderstandingour customers.Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do.You'llsupport customers through inbound and outbound calls.You’llconsistentlydeliver legendary customer service by providingeach callerwiththe rightadviceto meet their uniquebankingneeds.
As a valued member of our Contact Centre Team, you will:
Make people’s day:strive to deliver an outstandingcustomer serviceexperienceby offeringfriendlysupport through your knowledge of TD products,services,and solutions.
Solve problems efficiently:resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
Achieve your goals:consistently reach performanceobjectives, includingcustomer experience ...
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