Opportunity Description
**Contact Center Analyst**
**Lisbon, Portugal**
**Remote/Home-based**
**Full Time**
The **Contact Cente** **r** **Analyst** provides first-level support to Clinical Trials personnel via phone, email, and chat, ensuring timely resolution of technical and operational inquiries.
**Essential Functions:**
+ Serve as the first point of contact forHealth care professionals,providing exceptional support to both internal and external customers.
+ Manage and coordinate requests related to supply accommodations, laboratory reports, access to internal applications, and other administrative and operational support activities.
+ Engage with end users to understand, clarify, and accurately capture their needs and requirements.
+ Troubleshoot and resolve routine inquiries efficiently, while ensuring more complex issues are escalated to the appropriate teams for timely resolution.
+ Maintain accurate and deta...
**Lisbon, Portugal**
**Remote/Home-based**
**Full Time**
The **Contact Cente** **r** **Analyst** provides first-level support to Clinical Trials personnel via phone, email, and chat, ensuring timely resolution of technical and operational inquiries.
**Essential Functions:**
+ Serve as the first point of contact forHealth care professionals,providing exceptional support to both internal and external customers.
+ Manage and coordinate requests related to supply accommodations, laboratory reports, access to internal applications, and other administrative and operational support activities.
+ Engage with end users to understand, clarify, and accurately capture their needs and requirements.
+ Troubleshoot and resolve routine inquiries efficiently, while ensuring more complex issues are escalated to the appropriate teams for timely resolution.
+ Maintain accurate and deta...
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