Consultant in Time and Attendance

Join ADP as a TLM Consultant, where you will resolve client queries and optimize Time and Labor Management interfaces in a supportive hybrid work model. Provide expert solutions to improve payroll processes.
In your role, you will engage directly with clients to identify and solve their Time and Attendance software issues. Building trust is critical as you analyze their needs and collaborate with various teams to deliver effective resolutions. Your commitment to excellence and adherence to call metrics will drive your performance.
Key Responsibilities:
• Diagnose and resolve software and hardware questions
• Build long-term client trust through understanding needs
• Follow call handling best practices for superior service
• Collaborate effectively with sales and service partners
• Meet call metrics as established by the business
Requirements:
• Bilingual proficiency in French and English
• Strong background in customer service excellence
• Familiarity w...