Compliance and Insights Analyst

Responsibilities

• Analyze large volumes of transaction data and event logs (Google Sheet) to detect anomalies, reconstruct user/agent activity, and identify patterns indicative of fraud or internal policy abuse.
• Proactively monitor operational data to identify emerging fraud trends (e.g., unauthorized account access, payment fraud) and operational risks as business needs change.
• Provide insight and recommendations for process improvements based on trends identified during data reviews and fraud investigations.
• Lead investigations into internal alerts regarding agent behavior, including data theft, collusion with users, unauthorized use of internal tools, etc.
• Conduct structured, objective interviews with internal employees (agents, support staff) and witnesses to gather facts, assess credibility, and document admissions or denials regarding policy violations.
• Secure and document all evide...