Commercial Transformation Coordinator

Responsibilities

• Plan, manage and coordinate projects and initiatives to improve the sales journey for Seminovos (pre‑owned retail), focusing on customer experience, commercial productivity and operational scalability.
• Lead a team of Senior Analysts, providing direction, monitoring deliverables, supporting development and aligning the team's work with the area’s priorities.
• Map AS IS customer journeys, identify pain points and redesign flows and strategies to improve efficiency, service quality and conversion.
• Enable and implement new features, automations and system evolutions in partnership with business and technology teams.
• Ensure continuity of the customer journey across the different stages of the sale, promoting integration between areas and improving end‑to‑end processes.
• Enable more efficient workflows for partner areas, ensuring strong integration between product, operations and customer experience.
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