Collections Specialist

Description We are looking for a detail-oriented Collections Specialist to support accounts receivable efforts for a Contract position based in Plano, Texas. This role focuses on recovering outstanding balances, maintaining positive customer relationships, and helping improve cash flow through consistent follow-up and accurate documentation. The ideal candidate brings experience handling both commercial and consumer accounts while working effectively in a fast-paced billing and collections environment.

Responsibilities:
• Contact commercial and consumer customers regarding past-due balances through phone, email, and written communication.
• Review delinquent accounts, research payment issues, and take appropriate action to secure timely resolution.
• Maintain detailed records of collection activity, customer conversations, and payment commitments within internal systems.
• Work closely with billing and credit teams to investigate disputes, clarify account status, a...