Opportunity Description
Description
Key Responsibilities
Collections Operations
+ Manage a defined book of B2B accounts, working a prioritized queue daily to drive timely payment and reduce aged AR
+ Execute outbound contact strategy across phone and email, maintaining a minimum contacts per day in line with team standards
+ Work accounts across all aging stages — from early-stage courtesy reminders through to demand-stage and pre-legal escalation — following the team’s defined escalation policy
+ Log every contact attempt in HighRadius with full notes
+ Monitor and follow up on promises to pay (PTPs); action all broken PTPs same day they are identified
+ Identify and escalate accounts that manager involvement in line with the written escalation policy
Dispute Management
+ Identify, code, and route disputes to the correct internal owner (billing, procurement, operations, or sales) using the team’s dispute classificat...
Key Responsibilities
Collections Operations
+ Manage a defined book of B2B accounts, working a prioritized queue daily to drive timely payment and reduce aged AR
+ Execute outbound contact strategy across phone and email, maintaining a minimum contacts per day in line with team standards
+ Work accounts across all aging stages — from early-stage courtesy reminders through to demand-stage and pre-legal escalation — following the team’s defined escalation policy
+ Log every contact attempt in HighRadius with full notes
+ Monitor and follow up on promises to pay (PTPs); action all broken PTPs same day they are identified
+ Identify and escalate accounts that manager involvement in line with the written escalation policy
Dispute Management
+ Identify, code, and route disputes to the correct internal owner (billing, procurement, operations, or sales) using the team’s dispute classificat...
Interested in this opportunity? Apply now through Expertini.
Apply for this Position