Collection supervisor

Responsibilities TEAM SUPERVISION & LEADERSHIP: Lead, mentor, and coach the team. Organize and delegate responsibilities among collection assistants to ensure efficient workload distribution and accountability. Conduct regular performance reviews, 1:1 meetings, and training sessions to drive development and motivation. Ensure that team members follow instructions and comply with company policies and procedures. Promote a high-performance culture with accountability, inclusion, and collaboration. Collections Management Manage the full collections portfolio for all credit customers. Oversee daily collection efforts, including follow-ups on past-due freight invoices, demurrage/detention charges, and/or all open invoices. Ensure the team schedules and sends account statements on a weekly basis, utilizing available technology and tracking tools. Proactively identify and mitigate collection risks, initiating escalation processes with Commercial and Management teams when preventive or correct...