Collection Representative (Aguascalientes)

Location: Aguascalientes
Job Schedule: Full-time On site
Education Requirement: High school diploma or Bachelor’s degree

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We are currently looking for a Collection Representative to join our team in Aguascalientes.

A Day in the Life

• Stays available to receive outbound and inbound phone calls on delinquent accounts, resolving delinquencies by negotiating payment arrangements that will benefit both NMAC/IFS and customer.
• Researches and finds a solution for customer’s disputes, questions and concerns related to the account status.
• Maintains standard delinquency percentages and clearance ratios for individual portfolios, thereby achieving standard scores on Quality Assurance phone monitors.
• Utilizes all available tools and creatively investigates all possible leads. Analyzes delinquent accounts for appropriate action and makes recommendatio...