Collection Analyst LATAM (Portuguese speaker)

Job Summary

Position: Collection Analyst LATAM

Location: Guadalajara

Workplace Type: Hybrid

Responsibilities

• Perform timely and effective collection of past due accounts to reduce DSO and support cash flow objectives
• Process, post, and apply customer payments in SAP, ensuring accuracy and reconciliation with open items
• Investigate and resolve payment discrepancies, including overpayments, short payments, and deductions
• Reconcile customer accounts and ensure integrity of accounts receivable records
• Communicate with customers to follow up on payments and resolve disputes professionally
• Collaborate with internal stakeholders (Sales, Credit, Accounting, Treasury) to resolve billing and payment issues
• Monitor collections performance and escalate significant delinquencies or risks when necessary
• Maintain accurate documentation, notes, and customer account records
• Support ...