Cloud Support Engineer (Zapopan)

Some of the role’s duties include:

• Consulting with customers on complex use of Oracle products
• Contributing significantly towards the “My Oracle Support” Database communities
• Analyzing work load, implementing changes to improve productivity
• Proactively contributing to increasing the team’s efficiency by sharing knowledge, providing feedback about best practices, writing tools

Qualifications

Technical degree i.e. BS in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, Chemistry or proven professional and technical experience.

Soft skills:

• Excellent written and verbal communication skills in Spanish and English
• Performing under pressure
• Problem Solver, Analytical thinker
• Flexibility to work in different shifts and off days, including holidays and weekends.

Technical Skills:

• Thorough understanding of the Oracle pro...