Opportunity Description
Transform customer interactions as Clio's Program Manager in Digital Success, responsible for enhancing customer engagement and driving product adoption through innovative strategies. Leverage AI for improved workflows and outcomes.
In this role, you will take ownership of Clio’s digital customer success strategies, working closely with operations and cross-functional partners. Your mandate includes managing retention and adoption initiatives, enabling seamless digital experiences for our SMB customers. This is an opportunity to impact customer value significantly through data-driven actions.
Key Responsibilities:
• Oversee day-to-day digital customer success initiatives
• Document and manage playbooks for program governance
• Report on program metrics including engagement and NRR
• Partner with internal teams for aligned customer education
• Develop and execute large-scale engagement programs
Requirements:
• 2–4 years in program management or customer succes...
In this role, you will take ownership of Clio’s digital customer success strategies, working closely with operations and cross-functional partners. Your mandate includes managing retention and adoption initiatives, enabling seamless digital experiences for our SMB customers. This is an opportunity to impact customer value significantly through data-driven actions.
Key Responsibilities:
• Oversee day-to-day digital customer success initiatives
• Document and manage playbooks for program governance
• Report on program metrics including engagement and NRR
• Partner with internal teams for aligned customer education
• Develop and execute large-scale engagement programs
Requirements:
• 2–4 years in program management or customer succes...
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