Clinical Support Team Lead

About the Role

Take the lead in healthcare support operations.

We are looking for a Healthcare Support Team Lead to guide a growing clinical support team, ensure service quality, and oversee day-to-day healthcare coordination in a global shared services environment.

This role is ideal for candidates with leadership experience in healthcare support, especially those with exposure to healthcare accounts in a BPO, contact center, or shared services setting.

Key Responsibilities

• Lead, coach, and support Clinical Support Agents in daily operations.
• Monitor team performance, workload, attendance, productivity, and service quality.
• Oversee inbound calls, email queries, medical bookings, referrals, documentation, and case administration.
• Coordinate with healthcare teams, clinicians, case managers, HR, finance, and other stakehold...