Client Success Specialist with Logistics Focus

Join the e-commerce logistics team as a Client Success Specialist, ensuring high standards in delivery service and customer satisfaction. Your role emphasizes monitoring delivery quality and communication with stakeholders.
You will analyze key service metrics and provide customized reports to clients while promptly addressing inquiries. Collaborating with internal teams and optimizing service processes using data analysis are crucial to this role.
Key Responsibilities:
• Monitor last-mile delivery performance metrics
• Efficiently resolve customer inquiries and service tickets
• Assist in conflict resolution regarding delivery issues
• Foster collaboration between clients and internal teams
• Identify service challenges through data analysis
Requirements:
• Proficient in Mandarin and English communication
• Experience within the logistics sector, especially e-commerce
• Strong focus on customer service and problem-solving skills
• Skilled in Excel f...