Client Success Specialist in E-commerce Logistics

Elevate client satisfaction as a Client Success Specialist in the e-commerce logistics sector. This role emphasizes tracking delivery quality and enhancing customer communications.
You will monitor key delivery metrics and provide tailored performance reports. Efficiently responding to customer inquiries and collaborating with internal teams is essential for success. You will also analyze data to identify service issues and streamline operations effectively.
Key Responsibilities:
• Track last-mile delivery metrics including scanning and success rates
• Respond promptly to customer inquiries and service tickets
• Assist in resolving delivery disputes and exceptions
• Foster teamwork between clients and operational departments
• Analyze data to highlight service improvement opportunities
Requirements:
• Strong Mandarin and English communication skills
• Experience in logistics, particularly e-commerce logistics
• Excellent problem-solving and customer ser...