Opportunity Description
Responsibilities
- Analyze loan registrations and provide support for new submissions and portal navigation
- Serve as primary contact for complex client questions regarding loan structuring, AUS findings, and DTI calculations
- Assist clients with mortgage loan registration within the eLEND loan portal
- Provide expert‑level guidance on loan processing workflows and operational best practices
- Deliver on‑demand and scheduled training sessions related to products and systems
- Collaborate cross‑functionally with Sales, Operations, Product, and Underwriting teams
- Create training materials, process documentation, and digital educational content
- Advocate for client feedback to drive product enhancements
Requirements
- 3+ years of experience as a Loan Officer Assistant, Mortgage Processor, or Client Success Specialist
- Strong knowledge of mortgage loan processing, loan structuring, and...
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