Client Solutions Manager, Scotia iTRADE - Toronto/Montreal

Purpose of Job The Client Solutions Manager is the last point of client escalation within Scotia iTRADE. They are responsible for handling all client escalations, verbal and written, that are received through different channels, such as leadership team, calls, emails, etc. They are also responsible for supporting complaints handled and received by the regulators, partners and other teams within the back such as Compliance, Legal, OBSI, CIRO, etc. The Client Solutions Manager is a subject matter expert on product knowledge including trading expertise and market mechanics, processes, policies, platforms and system functionality. They are responsible for contributing to the overall success of Trading & Service, specifically in the areas of Client Satisfaction, Financials including business development opportunities, Operations (efficiency and effectiveness) and People (contributing to the knowledge levels of our staff).

Major Accountabilities

Provide Contact Centre emplo...