Client Services & Security Director Role

Join Guardteck in Burnaby, BC, as the Director of Client Services and Security Operations. This role focuses on enhancing client relationships while leading operational excellence.
As a senior operations leader, you will oversee account management strategies and ensure service quality across all sites. Your background in security or related fields will enable you to enhance client satisfaction and retention effectively. Collaborating with internal teams will be crucial for delivering tailored solutions to meet client needs.
Key Responsibilities:
• Coach and mentor client account managers for success
• Strengthen client connections through engagement activities
• Analyze service levels against operational plans and KPIs
• Control budgets and manage financial performance
• Assist in delivering bids, proposals, and client contributions
Requirements:
• Minimum 5–7 years in operations or client management
• Proficient in multi-site service delivery and complian...