Client Services Representative at AGAT Laboratories

Enhance client relations as a Client Services Representative with AGAT Laboratories. This role focuses on effective communication and managing laboratory inquiries to build strong customer connections.

As a Client Services Representative, you will be the vital link between AGAT Laboratories and its clients. Your primary goal will be to uphold the mission of 'Service Beyond Analysis' by ensuring timely communication and delivering accurate information. You will develop relationships through in-person meetings, emails, and phone calls, while managing expectations for work orders and documentation efficiently.

Key Responsibilities:
• Serve as the main contact for laboratory inquiries
• Ensure timely delivery of notifications and certificates
• Communicate sample integrity issues promptly
• Proactively update clients on turnaround time delays
• Maintain client-specific instructions in the database

Requirements:
• St...