Client Services Manager in Truro

Elevate client satisfaction as a Client Services Manager in Truro, Nova Scotia. Lead a dynamic team to ensure exceptional customer experience and boost sales execution processes.

This role involves overseeing daily operations of the client services team while implementing strategies to enhance customer retention and revenue growth. As a leader, you will manage complex inquiries, coach team members, and align customer service with sales goals. You will also develop and refine service protocols to improve efficiency and quality.

Key Responsibilities:
• Mentor and develop customer service professionals
• Resolve escalated customer inquiries promptly
• Monitor performance metrics to identify improvement opportunities
• Collaborate with Sales and Marketing on service initiatives
• Maintain and update customer service training manuals

Requirements:
• Bachelor's Degree in Business or related field preferred
• 4-7...