Client Service Representative at CIBC

Empower clients at CIBC by becoming a Client Service Representative in Surrey. Leverage your financial services knowledge to assist clients with their banking needs.
As a vital member of the Personal and Business Banking Team, this full-time role involves actively engaging clients, resolving issues, and connecting them with the right resources. You'll work on-site at our Surrey banking center, ensuring client satisfaction through meaningful interactions and proactive service.
Key Responsibilities:
• Assist clients with account management and product inquiries
• Resolve client issues via active listening and problem-solving
• Leverage technology to teach clients about mobile banking
• Connect clients to appropriate CIBC team members for support
• Ensure the best possible client experience in every interaction
Requirements:
• Strong client engagement skills and empathy
• Familiarity with digital banking technology
• Proven problem-solving abilities in cli...