Client Service Manager

Functional Description:

Global Payments Solutions (GPS) within HSBC Bank (Taiwan) Limited (“HBTW”) provides payments, collections, and liquidity products to approximately Commercial Banking and Global Banking corporates and institutions.

People responsibility: N

Report to: SVP, Head of Client Service & Account Management

Job Content

1) To provide high quality/professional service to clients and build up good/solid customer relationship between customers and the Bank

2) To act as the point of contact for selected top-tier revenue clients, take ownership of their queries and to assist clients in resolving all operational issues

3) To understand client’s needs and provide feedback on product/system requirements, and spot cross-sell opportunities, and act on them, as necessary

4) To take ownership of issues, including its timely escalation, until customer accepts its resolution

Qualifications

1) Comm...