Client Management Team Lead

About GXS Bank:

We are a growing regional digital bank group and are revolutionizing financial banking services across Southeast Asia. Our mission is to unlock big dreams and drive financial inclusion throughout the region. As a regional digital bank, we have the right foundation—data, technology, and trust—because we are Built With Heart. We believe that real impact starts with real people. If you're ready to Own The Mission and help us shape the future of Digital banking, we invite you to join us.

What you'll do:

The Client Management Team Lead is responsible for driving the end-to-end quality strategy, training, and process improvements for the Customer Support team, ensuring consistent delivery of high-quality, customer-centric service across all support channels. This critical leadership role encompasses the management of the customer complaint life cycle, cultivating a strong service excellence culture, and centralizing knowledge base management...