Client Experience & Reputation Insights Specialist

Client Experience & Reputation Insights Specialist (51463CN) Toronto, Canada

Apply with Indeed

Salary: CAD70000 - CAD80000 per annum

Client Experience & Reputation Insights Specialist

As a key individual contributor, you will drive service excellence across our primary brands through three core pillars: Customer Satisfaction (CSAT) , Quality Assurance (QA) , and Competitive Analysis . You will synthesize client feedback, interaction data, and market intelligence into actionable strategies that sharpen our competitive edge and inform product and service evolution. This role is designed for a detail‑oriented analyst who excels in cross‑functional environments and is passionate about data storytelling. You will be responsible for the reputation and online presence of the brand and dealing with online reviews – positive or negative.

You will be working full‑time in office, in Downtown Toronto off of King and Un...