Client Experience Manager at I&M Bank

Job Description

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.

Client Experience Manager

Job Summary

The Client Experience Manager ensures exceptional service delivery and a seamless client journey within the banking hall. This role oversees front-line staff, optimizes operational efficiency, and fosters a client-centric culture to enhance satisfaction and loyalty. Key responsibilities include managing client interactions, resolving escalations, and driving service quality initiatives aligned with the bank’s strategic goals.

Key Responsibilities

Client Experience Management