Client Experience Advisor at Desjardins

Enhance client satisfaction as a full-time Client Experience Advisor at Desjardins Ontario Credit Union. Ensure smooth financial transactions and promote technological solutions to members.
This temporary 12-month role is geared toward supporting members' banking needs. You will provide product and service guidance, promote cooperative values, and assist clients facing fraud or issues. Your expertise in technology will empower members to manage their transactions effectively.
Key Responsibilities:
• Educate clients on technological tools for self-service transactions
• Foster business relationships through excellent service delivery
• Support members encountering fraud and refer them as needed
• Stay informed about the latest financial products and compliance rules
• Adhere to security and risk management guidelines
Requirements:
• High school diploma in a related field
• Minimum one year of relevant experience
• Strong communication skills in French, E...