Client Delivery Manager

Overview
We are seeking an experienced Director of Client Services to oversee client success, team performance, and operational execution across a portfolio of digital marketing clients. This senior leadership role is responsible for driving client retention, ensuring high-quality service delivery, managing cross-functional teams, and supporting the strategic growth of client accounts.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for client performance, strategy, timelines, and operational matters.
• Lead client onboarding, including kickoff calls and implementation coordination.
• Conduct regular client meetings, performance reviews, and Quarterly Business Reviews (QBRs).
• Manage client retention efforts and proactively address concerns or performance issues.

Team Leadership & Operations

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