Client Care Representative - Group Benefits

Job Description

As a Client Care Representative you will:

o Should be a College graduate
o Receive telephone calls regarding inquiries from our customers 
o Get on 3 concurrent chat sessions with customers 
o Assess customer needs and address issues in a timely manner, meeting monitored productivity and quality 
objectives 
o Use on-line systems to gather information required and resolve issues 
o Track, monitor and resolve customer requests 
o Provide superior customer service by being proactive in meeting customer needs 
o Commitment to a scheduled environment 
o Available to work overtime during the peak periods 
o Flexibility to work during standard hours of operation…. working night shifts 
o Contribute to maintain a positive, friendly and motivated environment within the team while adapting to our 
changing business needs

o Minimum call center experience is of 1 year (inbound) 
o Previous related BPO work ...