Client Care Associate

Job Description

Position Description: The Client Care Associate will be part of our Client Care Acceptance team and will be responsible for servicing the needs of our Cybersource merchant and partners with their second level account needs.

Responsibilities

• Handle all inbound client interaction through voice, email and support case channels
• Evaluate the nature of each situation and determine the appropriate action to resolve the issue
• Skilled to resolve problems which involves advanced interactions and displaying exceptional levels of professionalism working alongside various internal teams
• Cybersource level 2 Associates must be able to quickly identify and resolve technical problems ranging from network issues, connection method errors, and payment processing problems through fundamental working knowledge and advanced troubleshooting techniques
• Perform configurations and service enablement on behalf of the ...