Client Accounts Representative, lvl 1 (Hybrid)

Job Description
The right individual for this role will work with the firm's Billing Attorneys, assistants, and internal teams as a liaison with clients, for the purpose of resolving client non-payment issues to improve collection realization.
Key Responsibilities and Essential Job Functions:
Communicate and interact with attorneys, assistants, and clients.
Manage assigned attorneys’ inventory, specifically monitoring and resolving aged invoices, credit balances, and aged unbilled work.
Handle all aspects of attorney and client outreach (via email, phone, and/or mail) to resolve non-payment issues.
Respond to collection related requests quickly, effectively, and accurately.
Work with peers and management on collection related requests.
Partner with the Billing team to resolve auditing issues, reconciliation issues, and escalate concerns as needed.
Communicate and report to leadership on delinquent collections and at risk inventory.
Expected to maintain a r...