Claims Manager (Freight Claims & OS&D)

An established transportation and logistics organization is seeking a Claims Manager (Freight Claims & OS&D) to oversee its freight claims function within a high-volume LTL environment.

This role is ideal for someone with experience in freight claims, Overages, Shortages & Damages (OS&D), or transportation operations who enjoys investigating freight issues, resolving complex claims, and working closely with terminals, operations teams, carriers, and customers.

What You'll Be Doing

• Manage the end-to-end freight claims process, including cargo damage, shortages, overages, loss claims, and other OS&D matters
• Investigate liability, review supporting documentation, and coordinate claim resolution
• Work closely with terminals, operations teams, customers, and carriers to resolve freight discrepancies, freight recoveries, and OS&D issues
• Track claims activity, identify trends, and support process improvements aimed at reducing recurr...