Claims Consultant

Job description

About the role
In this role you will be responsible for providing top-notch customer service throughout the claims process. Duties include but are not limited to:

• Delivery of excellent customer service, via phones and online mediums.
• Obtain complete and accurate information regarding the circumstances of the claim by utilising effective communication skills.
• Use of effective analysis and decision-making skills to assess relevant information relating to the acceptance of motor claims.
• Provide correct and timely information to resolve customer queries.
• Act as the first point of contact for customer complaints.
• Assist customers throughout the claims process, setting realistic expectations and providing effective solutions.
• Maintain accurate records and database.
• Liaise with internal stakeholders to facilitate the p...