Children Believe Supporter Experience Manager

Be at the forefront of supporter engagement as the Supporter Care & Experience Manager at Children Believe. This hybrid role focuses on improving donor experiences through innovative service strategies and team leadership.
You will be tasked with overseeing call center operations alongside cultivating a supportive team culture. This role also involves incorporating donor feedback into actionable strategies that inform service improvements. Partner with cross-functional teams to ensure a cohesive approach to achieving the organization's mission.
Key Responsibilities:
• Engage supporters with tailored retention strategies
• Monitor quality assurance in supporter interactions
• Manage operational aspects of the call center
• Facilitate staff training and development programs
• Collect and analyze donor feedback for experience enhancement
Requirements:
• Degree in Business or related field
• Four years in contact center or customer service management
• Expe...