Opportunity Description
Become the Chief End-User Support Analyst in Toronto, specializing in deskside technical support for the Capital Markets sector. Oversee daily service delivery and enhance user experiences.
In this pivotal role, you will lead the end-user support team by providing advanced technical assistance in a dynamic environment. You will manage operational flows, coordinate local workloads, and ensure effective collaboration between various IT teams. A strong focus on user experience and problem resolution is key for this position.
Key Responsibilities:
• Act as primary contact for advanced IT escalations
• Oversee triage and follow-up on local support requests
• Monitor local service performance metrics closely
• Record interactions in the ITSM ticketing system
• Work on operational projects and readiness for new technologies
Requirements:
• 7-10 years experience in end-user technology support
• Strong troubleshoot...
In this pivotal role, you will lead the end-user support team by providing advanced technical assistance in a dynamic environment. You will manage operational flows, coordinate local workloads, and ensure effective collaboration between various IT teams. A strong focus on user experience and problem resolution is key for this position.
Key Responsibilities:
• Act as primary contact for advanced IT escalations
• Oversee triage and follow-up on local support requests
• Monitor local service performance metrics closely
• Record interactions in the ITSM ticketing system
• Work on operational projects and readiness for new technologies
Requirements:
• 7-10 years experience in end-user technology support
• Strong troubleshoot...
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